Refund policy
At Tsavior, every piece is produced in limited quantities and handled with care. We aim to deliver products that meet our standards of quality, comfort, and craftsmanship.
If there is an issue with your order, we are here to help.
Returns Eligibility
We accept returns within 14 days of receiving your order.
To be eligible for a return:
- Items must be unworn, unused, and unwashed
- Original tags and packaging must be included
- Items must be returned in original condition
- No stains, marks, damage, or odours
Returns that do not meet these conditions may be refused.
Non-Returnable Items
We cannot accept returns or refunds for:
- Worn or washed items
- Damaged items caused after delivery
- Sale or discounted items
- Gift cards
- Items returned without original packaging or tags
Due to the limited nature of our collections, exchanges are subject to stock availability.
Faulty or Incorrect Items
If you receive a faulty, damaged, or incorrect item, please contact us within 48 hours of delivery.
Email:
hello@shoptsavior.com
Please include:
- Your order number
- Clear photographs of the issue
- A brief explanation
Once reviewed, we will arrange a replacement, exchange, or refund where appropriate.
Return Shipping
Customers are responsible for return shipping costs unless the item received is faulty or incorrect.
We recommend using a tracked delivery service, as Tsavior cannot be held responsible for returns lost during transit.
How To Request A Return
To request a return, email:
Please include:
- Your order number
- Reason for return
- Photos if the item is faulty or incorrect
Refund Process
Once your return has been received and inspected, we will notify you regarding approval of your refund.
Approved refunds will be issued to your original payment method.
Please allow:
- 5–10 working days for the refund to appear depending on your bank or payment provider.
Original shipping charges are non-refundable unless the item received was faulty or incorrect.
Exchanges
If you would like a different size, please contact us before returning your item.
Exchanges are dependent on available stock due to the limited quantities of each release.
Lost Orders
If your order appears lost in transit, please contact us. We will investigate with the shipping carrier and fulfilment provider.
Where appropriate, we may offer:
- Replacement order
- Refund
- Store credit
Order Changes & Cancellations
Orders may only be changed or cancelled before order process. Once the order has been processed, cancellations are not guaranteed.
Please contact us as quickly as possible after placing your order.
Incorrect Shipping Address
Customers are responsible for entering the correct shipping address at checkout. If an incorrect address is entered and the order has already shipped, additional charges may apply for reshipment.
Consumer Rights
Nothing in this policy affects your statutory rights under applicable UK consumer protection laws.
Contact Us
For all return or refund enquiries:
hello@shoptsavior.com